The electronic call-up notice and the register: restrictions and how to lift them

What is happening

People usually learn about the notice not from a letter but from the consequences: they are stopped at the border, a transaction is not registered, a bank declines. It turns out the notice counts as served, the date to appear has passed and the measures are already running, even though nothing ever reached the letterbox.

A separate problem is the register data itself. It may show the wrong address, an old employer, someone else's fitness category, or a failure to appear that never happened. Correcting this through the online account rarely works: the form does not allow an objection on the substance.

Many people also do not know where they stand: whether to appear at once or to sort things out first. The restrictions are not lifted by a support ticket — they go once the enlistment office amends the record, or once a court finds the measures unlawful.

What the law says

• An electronic call-up notice is placed in the register and in your online account and counts as served after the set period from the moment it is placed, whether or not you opened it.
• Failing to appear on a served notice without good reason brings temporary measures: a ban on leaving the country and restrictions on certain transactions and registrations.
• A good reason — illness, treatment, circumstances beyond your control — is proved by documents and removes the question of a breach.
• You are entitled to obtain the data held about you in the register and to require inaccurate data to be corrected.
• A travel ban and the other measures are lifted once you attend the enlistment office, or by a court decision finding them unlawful.
• Acts and decisions of the enlistment office, including an entry recording a failure to appear, can be challenged before the higher enlistment office, the prosecutor's office and the courts.

What we do

• We check exactly what is recorded about you in the register and your account, and when the notice counts as served.
• We establish whether restrictions are running and on what basis, and explain which route to lifting them works in your case.
• We prepare the documents evidencing a good reason for not appearing, together with the application to have it recognised.
• We file applications to correct inaccurate register data and insist on a written reply.
• We challenge the restrictions and the failure-to-appear entry before the higher enlistment office, the prosecutor's office and the courts.
• We accompany your attendance at the enlistment office so that your status is closed on paper, not by word of mouth.

What we need from you

• Screenshots or an export from your online account: the notice itself, the date it was placed and the date to appear.
• The notification or refusal that told you of the restriction: from the border service, the property register, the tax office or a bank.
• Documents showing a good reason: a sick note, medical records, papers on a work trip or a move.
• Your passport and your military identity or conscript document.
• Documents confirming the correct data: registered address, place of work or study, family composition.
• Any correspondence with the enlistment office and the replies received.